Persons With Disabilities

Persons With Disabilities, ADA Paratransit Services

ADA PARATRANSIT SERVICE
The FRTA’s ADA Paratransit services are for individuals who are unable to independently ride the FRTA’s accessible fixed-route system and meet one or more of the following criteria:

Unconditional:

This is granted to a person if their disability (functional or cognitive) prevents him/her from using the fixed route bus service for any trip.

Conditional:

This is granted to a person that can use buses under certain circumstances, but needs to utilize our services under certain conditions, such as weather conditions or barriers to a particular trip by bus.

Temporary:

This is granted to a person on a temporary basis. The length of time will vary depending on the medical necessity.

In order to access ADA complementary paratransit transportation you must:

  • complete the application and have a medical professional with whom you are familiar complete the Professional Verification portion. 
  • reside within ¾ of a mile of an existing FRTA bus route
  • your trips must be scheduled to occur in conjunction with the times that the fixed-route system is in operation. Hours do vary depending on the fixed route schedule so you should see Schedules & Maps for availability.
  • trips may be scheduled from one (1) to fourteen (14) days in advance

Please contact our office at (413) 774-2262 if you would like an application sent to you.

Persons wishing to communicate with the FRTA using a TTY should call our main number at (413) 774-2262. We ask for your patience when calling using TTY as we will need time to set up our machine.

All information relative to FRTA services are available in alternative forms by request, such as: braille, cassette tape and large print formats.

Click Here…to view and print the ADA Paratransit Application.

Click Here… to view and print the ADA Paratransit Welcome Packet

Click Here... to learn more about the ADA Complaint Procedure