Persons With Disabilities

Persons With Disabilities, ADA Paratransit Services

The FRTA’s ADA Paratransit Services are for disabled individuals whose disability prevents them from using the fixed route service.

In order to access ADA complementary paratransit transportation, eligible person’s origins and destinations must be within a ¾ mile corridor on either side of an existing FRTA bus route during the times that the fixed-route system is in operation. Hours will vary depending on the fixed route schedule. See bus schedules for availability.

The service area is available within ¾ of a mile of our fixed routes. Origins and destinations not within ¾ of a mile of a route are ineligible for ADA complementary paratransit service.

ADA paratransit trips may be scheduled from one (1) to fourteen (14) days in advance. Please contact our office at (413) 774-2262 if you would like an application sent to you.

Persons wishing to communicate with the FRTA using a TTY should call our main number at (413) 774-2262. Please allow time to set up our machine.

All information relative to FRTA services are available by request in alternative forms such as Braille, cassette tape and large print formats.

Click Here…to view and print the ADA Paratransit Application.

Click Here… to view and print the ADA Paratransit Welcome Packet

Click Here... to learn more about the ADA Complaint Procedure