The FRTA contracts with the Department of Medical Assistance (DMA) to provide eligible MassHealth (Medicaid) recipients with transportation to medical appointments. A Prescription for Transportation (PT-1) Form must be filled out by a MassHealth provider and submitted to DMA on your behalf. The FRTA does not determine eligibility. Only if, and when, you are deemed eligible for transportation services by MassHealth is our office notified. It is suggested that your transportation is scheduled at least three (3) business days prior to your appointment, not including the day of travel. For more information, please contact MassHealth at 1-800-841-2900.
The HST Office is continuously working to improve transportation service to MassHealth members. Your participation in this survey would help us improve services to better serve our members.
Click Here.. to access the MassHealth customer survey.