How To Ride

How To Ride

Arrive at your bus stop several minutes before the bus is due to arrive.
The FRTA picks up and drops off passengers at designated bus stops marked with the FRTA logo.

Watch for your oncoming bus. The route number and destination is listed on the electronic signs located on the front and side of the bus. If you are not sure you are boarding the correct bus, just ask the driver.

As the bus approaches, move toward the curb; indicate to the driver you want to board the bus.

Have your ticket or exact change ready when you board. The bus operator cannot make change. If you qualify for reduced fare, please have your ID ready and show it to the driver prior to paying the fare.

Be sure to have your Statewide Access or ADA Pass available prior to boarding the bus so that you may present it to the driver. Failure to do so will require you to pay the full fare.

Once you’ve paid your fare, move quickly to your seat. Please leave the side-facing seats in the front of the bus for elders and mobility impaired passengers.

As the bus approaches your stop, pull the cord or press the plastic strip near the window. A chime will sound and a “stop requested” sign will light up at the front of the bus. The driver will stop at the next designated bus stop. Please exit quickly using the front door so new passengers are able to board the bus. For your safety, do no cross in front of the bus or walk along the side of the bus.

If you are looking for information prior to 8:00 a.m. or after 4:00 p.m. regarding where our buses stop, call our dispatch office at (413) 773-8090 ext. 103 (Monday through Friday).
You may purchase tickets at our office located at the John W. Olver Transit Center, 12 Olive Street, Greenfield, MA 01301 between the hours of 8:00 a.m. and 4:00 p.m., Monday through Friday.

Etiquette and Safety
The FRTA wants all passengers to enjoy a safe and comfortable ride.
Please observe the following rules when riding the bus.

  • No eating, drinking or smoking while riding the bus.
  • Please stay seated to avoid falling when the bus starts or stops.
  • Rude language, fighting and unruly behavior are not permitted.
  • Please keep children seated at all times.
  • Children 5 years of age or under ride for free with a paying adult and must be accompanied by an adult.
  • Strollers and grocery carts must be folded and kept out of the aisle.
  • Electronic devices that could disturb others must be used with headphones.
  • Shirts and shoes must be worn on the bus.
  • No large items (skis, bicycles etc.) are allowed on the bus.
  • Only hand-carried parcels are permitted on the bus. Once on board, passengers are not permitted to get off the bus to retrieve any additional parcels.
  • No pets allowed, except those in pet carriers kept at the passengers feet.
  • Please respect other passengers and do not put your feet on the seats or lay across multiple seats.

Service Animals
Service animals are allowed on the floor, at the passenger’s feet. The ADA requires the animal to be under the control of the handler and must be housebroken. FRTA may exclude any service animal (but not the rider) from vehicles or facilities when that animal’s behavior poses a direct threat to the health or safety of others.

Are all of the FRTA Buses lift equipped?
All fixed-route FRTA buses are wheelchair accessible

Bike Racks
All of our buses are also equipped with bike racks. Rack availability is offered on a first come first serve basis. Cyclists must load/unload their own bicycles. See our bicycle policy brochure for more information.