FRTA’s fixed-route service is accessible to persons with disabilities. Buses are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus. Operators are trained to assist riders to use lifts, ramps, secure wheelchairs, provide information on destinations served, and announce stops.
Passengers with a valid Statewide Access Pass (Click here for the Statewide Access Pass Application), ADA card(Click here for the ADA Application), Medicare card, Dept. of Veteran’s Affairs photo ID card, or FRTA Veteran’s photo ID card ( Click here for the Veterans Application) and persons over 60 ride for half (1/2) of the listed fare. Be prepared to show a photo ID if you are requesting reduced fare.
Passengers with a valid MA Commission for Blind card ride for free.
Students through grade 12 ride for half fare throughout the year, $0.60. Student ID’s are preferred but not necessary to receive discounted fare. Students may purchase an issued FRTA Student ID at the FRTA Administrative Office for a $3 fee.
Children under 5 ride free with a fare paying adult. Once purchased, Passes are not redeemable for cash.
You can purchase tickets at the JWO Transit Center or at the fare box on the bus.
The FRTA Administrative office located at 12 Olive St. Greenfield MA, second floor, sells Fare Cards in the dollar amounts of $1, $15 and $25. Fare Cards are used in the farebox and the remaining value will be printed on the back of the card. The Administrative office accepts cash, personal check with photo ID and credit card(Visa and MasterCard).
All FRTA buses are equipped with fareboxes that can print a Fare Cards that will act as a multi-use card. The fareboxes are designed to accept any bill up to $20.00. Let the driver know you are using a larger bill and the farebox can print a stored value Fare Card that can then be used the next time you board. The proper amount of your fare will be deducted each time. Ask your driver for details.
You are allowed to transfer for free from any FRTA fixed route to another at the JWO Transit Center.
To do this, just ask the bus driver for a transfer before you exit the bus. The driver will give you an electronic transfer from the farebox.
The transfer will be valid for 60 minutes.
Fare Box Information:
For customers who pay cash fares, simply drop the coins in the coin slot or insert a bill in the bill slot.
If you are paying a reduced fare be sure to show your ID to the bus driver before paying the fare. FRTA reduced fare photo ID cards are available from the FRTA Administrative office for $3.00 and are valid for one or three years depending on the nature of you disability.
The fareboxes are designed to accept any bill up to $20.00. Let the driver know you are using a larger bill and the farebox can print a stored value “change” card that can then be used the next time you board. The proper amount of your fare will be deducted each time. Ask your driver for details.
Transfers and Fare Cards all have a magnetic stripe on them. These go right in the farebox. They are to be treated as cash and are not replaceable or refundable
This Change Card does not expire. Note that operators do not carry cash, nor can the farebox give change.
If your change card is not working properly and you would like a replacement due to a malfunction with the card, please complete the Farebox Error Form and mail it along with the failed card to:
Franklin Transit Management Inc.
Franklin Regional Transit Authority
382 Deerfield St.
Greenfield, MA 01301
Questions & Answers About Fareboxes
Q: What will the farebox accept for fare?
A: The fareboxes will accept $1, $5, $10, $20 dollar bills. It will also accept pennies, nickels, dimes, quarters, half dollars, and dollar coins. The farebox will also accept magnetic fare tickets that will be sold at the FRTA office and on the buses. MasterCard, Visa and Discover are accepted for bus ticket purchases at the FRTA office. Office hours are 8:00am to 4:00pm, Monday through Friday on the second floor of the JWO Transit Center. Please have photo ID ready when making credit card purchases.
Q: What kind of fare cards will I be able to buy at the FRTA office and on the buses?
A: $1, $15 and $25 fare cards will be for sale at the FRTA office and on the buses. We accept cash and check at the FRTA office. Every time you ride the bus, you’ll insert your card into the farebox, and the proper fare will be deducted. The amount remaining on the card will be printed on the back.
Q: Do the fareboxes give change?
A: No, exact fare should be used. The fareboxes will issue magnetic change cards that can be used for future rides or purchase future fare cards. These change cards will not be redeemable for cash.
Q: Will you replace my lost, stolen, or damaged fare card?
A: No, FRTA will not be responsible for lost, stolen, or damaged fare cards.
Q: Can I exchange my unused fare card in for a cash refund?
A: No. Once the card is purchased, refunds of any kind are not given, nor are they redeemable for cash.
Q: Once my card is full, will a second card be issued from the farebox indicating what my remaining balance is?
A: Please pay attention to the value left on your card. If the remaining balance shown on your card is being displayed toward the bottom and room to display your balance is limited, the fare box will issue a second card indicating your remaining value. This could take up to 10 seconds to produce.