Schedules & Maps

Plan Your Trip

Where Is My Bus?


In order to best comply with CDC and MassDPH guidelines regarding social distancing, FRTA has made the difficult decision to reduce service on our fixed routes. These changes are designed to enhance the safety of our customers and drivers. FRTA strongly encourages the public to reserve bus and public transit for essential travel only. If you are not feeling well, do not take public transportation. We appreciate your patience and understanding during this difficult time. Starting Wednesday morning, March 25th: · All routes will be running on reduced service schedules (see below). · Seating capacity will be reduced on most buses and customers are asked to maintain distance between them and others whenever possible. Additional buses will be on stand-by should buses begin to fill up. · The JWO Transit Center will now be closed to customers. Customer service relating to fixed route operations will be available via phone at (413)773-8090 ext. 103.
Individual Reduced Schedules Effective March 25, 2020

Reduced Routes 20 & 21 – view by Clicking Here 

Reduced Routes 22 & 23 – view by Clicking Here 

Reduced Route 24 – view by Clicking Here 

Reduced Route 31 – view by Clicking Here

Reduced Route 32 – view by Clicking Here 

Reduced Route 41 – view by Clicking Here 


Please take the proper steps needed when utilizing public transportation. The FRTA is taking precautions to help the spread of germs, so please do your part and assist us.

FRTA ACCESS (micro-transit pilot program)

The FRTA is excited to share that our new micro-transit pilot program (FRTA ACCESS) will be available to the public on October 1, 2019. The launch of this new program will allow the general public to schedule next-day or same-day transportation utilizing our new mobile app! During this pilot phase (which will expire June 2021) two zones will have access to this application: Zone 1 consists of Greenfield, Montague, Deerfield, Whately, Gill & Leyden. Zone 2 consists of Orange, Warwick, Wendell and New Salem. Service will operate from 6:30am to 7:00pm, Monday through Friday for both zones. All rides will be $5.00 per one-way trip and all additional riders are $2.50. Rides are open to the public on a first come-first serve basis. You may download the app today at the Apple App Store or from Google Play by searching for FRTA. In addition to FRTA ACCESS, Demand Response consumers in the above zones will also be able to schedule their trips through our office during these extended hours/days. For more information, contact FRTA at 413.774.2262 or FTM Dispatch at 413.773.8090. This pilot project is funded through MassDOT’s Discretionary Grant Program.

RouteMatch System

RouteShout - RouteMatch - Depot Monitor
RouteMatch Web Portal
JWO Transit Center Depot Monitor

RouteShout gives you the ability to find out exactly where your bus is and when it will arrive – instantly from your smart phone or the internet. Having this convenient information at your fingertips allows you to plan your trips and stay up-to-date with schedule changes or service disruptions.

As a rider, you can access RouteShout by Clicking Here using your smart phone, tablet or internet. Or download the free RouteShout app onto your smart phone. Then, just select ‘Franklin Regional Transit Authority and your route to get the bus arrival times you need.

The RouteMatch Web Portal gives you a bird’s eye view of your route, bus and stops. Simply use the internet to access the link below and select your route to find out where your bus is, what stops are along the route and what time the bus will be there.

To view the FRTA RouteMatch Web Portal Click Here

Now at the JWO Transit Center you can view Bus Arrivals and Departures on our Depot Monitor. See what routes will be arriving or departing, their scheduled times and their route status (early, on-time or late).