ADA PARATRANSIT SERVICE
The FRTA’s ADA Paratransit services are for individuals who are unable to independently ride the FRTA’s accessible fixed-route system and meet one or more of the following criteria:
This is granted to a person if their disability (functional or cognitive) prevents him/her from using the fixed route bus service for any trip.
This is granted to a person that can use buses under certain circumstances, but needs to utilize our services under certain conditions, such as weather conditions or barriers to a particular trip by bus.
This is granted to a person on a temporary basis. The length of time will vary depending on the medical necessity.
In order to access ADA complementary paratransit transportation you must:
Please contact our office at (413) 774-2262 if you would like an application sent to you.
All information relative to FRTA services are available in alternative forms by request, such as: braille, cassette tape and large print formats.
All Demand Response and ADA consumers are required to wear seatbelts in accordance with Massachusetts General Laws unless there is documentation of a medical condition that prohibits their use. Refusal to wear seatbelt will be documented by the driver and the FRTA will not be held liable for injury as a result of this.