ADA PARATRANSIT SERVICE
The FRTA’s ADA Paratransit services are for individuals who are unable to independently ride the FRTA’s accessible fixed-route system and meet one or more of the following criteria:
This is granted to a person if their disability (functional or cognitive) prevents him/her from using the fixed route bus service for any trip.
This is granted to a person that can use buses under certain circumstances, but needs to utilize our services under certain conditions, such as weather conditions or barriers to a particular trip by bus.
This is granted to a person on a temporary basis. The length of time will vary depending on the medical necessity.
In order to access ADA complementary paratransit transportation you must:
Please contact our office at (413) 774-2262 if you would like an application sent to you.
Persons wishing to communicate with the FRTA using a TTY should call our main number at (413) 774-2262. We ask for your patience when calling using TTY as we will need time to set up our machine.
All information relative to FRTA services are available in alternative forms by request, such as: braille, cassette tape and large print formats.
All Demand Response and ADA consumers are required to wear seatbelts in accordance with Massachusetts General Laws unless there is documentation of a medical condition that prohibits their use. Refusal to wear seatbelt will be documented by the driver and the FRTA will not be held liable for injury as a result of this.
Click Here… to view and print the ADA Paratransit Application.
Click Here… to view and print the ADA Paratransit Welcome Packet
Click Here… to learn more about the ADA Complaint Procedure