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Accessibility Policy

The Franklin Regional Transit Authority’s service is accessible to persons with disabilities. Buses and vans are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride. Buses have priority seating for persons with disabilities. Operators are trained to assist riders use lifts and ramps, secure wheelchairs, provide information on destinations, and announce stops, including any stop you request. You may travel with your respirator, concentrator, and portable oxygen.

Service animals are welcome onboard buses and vans and in our facilities, but they must be under the control of the passenger at all times.

Public information is available in alternative accessible formats upon request. To request information in alternative accessible formats, please call us at (413) 774-2262 or email us at For your safety and the safety of other passengers, we will secure your wheelchair.

Wheelchairs, Scooters, Lift and Securement Use

The ADA defines a wheelchair as a mobility aid belonging to any class of 3- or more-wheeled devices, usable indoors, designed or modified for and used by individuals with mobility impairments, whether operated manually or powered.  We will make every effort to transport you and your wheelchair.  However, if you and your wheelchair weigh more than what our wheelchair lifts are rated to carry or the wheelchair is too big for the lift platform, we will be unable to transport you.  If it appears that the vehicle lift is strained, we will not be able to provide service until we have performed an evaluation.  Please call us at 413-774-2262 for an evaluation to determine whether we can accommodate your mobility device.

All wheelchairs and other mobility devices must be secured to the floor of the vehicle using the securement equipment.

In the case where a mobility device is incapable of being properly secured by the securement devices, the driver will recommend that you transfer to a seat.  In those cases, it will be up to you to decide to continue with the ride.

FRTA cannot transport customers with inoperative mobility devices.