How To Ride - FAQ

Frequently Asked Questions (and Answers)

Are the buses usually on time?

Yes, but there will be times when circumstances beyond our control such as inclement weather, accidents or other emergencies will occur, causing unexpected delays. We will make every effort to meet published timetables but we cannot be responsible for damage or inconvenience because of these delays. We recommend arriving at your stop five minutes ahead of time.

Cancellations & Delays

For further information tune in to WHAI 98.3 FM, Bear Country 95.3 FM, or WJDF 97.3 FM.  You may also call Dispatch at the garage at (413) 773-8090 ext. 103.  We will make every effort to update our Facebook page and the Home page of our website in the event of unforeseen closures, detours or delays.

What other Services are Available through the FRTA?

The FRTA contracts with the Department of Medical Assistance (DMA), Department of Mental Retardation (DMR) and Department of Public Health (DPH) for human service transportation services.

  • Dial-A-Ride, or Demand Response, services are available by request for persons over 60
  • ADA paratransit transportation for those who demonstrate a verifiable physical or cognitive disability which prevents them from utilizing the fixed bus route
  • Med-Ride services for ambulatory persons over 60 who do not have MassHealth insurance and  have a medical appointment outside of Franklin County.

We have various options for elders and the disabled residents in our 40-town area and we utilize a network of public and private transportation providers to provide these services.

Please call our office or see the “FRTA For Everyone” tab for more information on our other services and to see if you qualify for any of these specialized services.

Did you know…?

All of our buses are wheelchair accessible and are equipped with bike racks. Rack availability is offered on a first-come, first-served basis and cyclists must load/unload his/her own bicycle. See our bicycle policy brochure for more information.