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The Franklin Regional Transit Authority (FRTA) coordinates the EMPLOYMENT TRANSPORTATION PROGRAM to provide transportation for eligible individuals between home and work, including pickup/dropoff at their children’s daycare.  This project is specifically for individuals working either 2nd or 3rd shifts that are living in the Franklin County or North Quabbin Region and working within Franklin County.  This project can provide transportation to individuals on a short-term or long-term basis based on their individual needs.

You will be responsible for knowing the following rules and policies as outlined in the guidelines below.


MASSACHUSETTS LAW REQUIRES: that a child restraint device be used when any child twelve (12) years or younger is riding in a non-exempt motor vehicle.  All participants must use a suitable car seat belt each and every time their child is being transported by the Employment Transportation Program in any type of vehicle.  Please be aware that it is your responsibility to provide a car seat for your child.  If you do not have a car seat, please contact the FRTA.

YOUR SCHEDULE:  FRTA is partnering with local taxi and other livery transportation providers that will provide your transportation.  Transportation will be arranged with one provider to ensure consistency for both you and the transportation provider.

As this is still considered public transportation, many riders may be scheduled on the same route and it is possible that you may arrive earlier than you need to, in order to accommodate the needs of all of the riders.

YOU MUST BE READY BEFORE YOUR RIDE ARRIVES:  You should be ready and waiting 10 minutes before your scheduled pick up time.

NOTE:  The driver will wait no longer than 5 minutes at each stop.

THE ROUTE IS FIXED:  Please do not ask the driver to pick you up or drop you off at a different time or place than you are scheduled.

CHANGES TO YOUR SCHEDULE:  If changes to your schedule are necessary, please call the FRTA as soon as possible to accommodate changes and avoid disruptions in your transportation.

CANCELLATIONS:  All cancellations must be made in advance of your scheduled ride by calling your ride provider and the FRTA.  Failure to call may result in loss of transportation and termination of this contract.

Once your ride has been set up by the FRTA, you will be notified of your pick-up times and ride provider.  Again, if you need to cancel a ride for any reason please call the provider who transports you, and the FRTA.

If the FRTA or your ride providers office is closed, please leave a message on the answering machine stating the following:

Your name and the date you are calling, the day and date of the ride you need to cancel.

NO SHOW POLICY:  Any rider who does not show up for or call to cancel their scheduled ride, will be considered a no show for that entire day.


FARES:  Fares are calculated for each one-way trip taken to and from your home and work and an invoice will be sent to you on a monthly basis for payment.  There will be no fares for the first month of transportation.  For the second month the fare will be $1.50-$2.00 for each one-way trip.  For the third month and beyond the fare will be $3.00-$4.00 for each one-way trip.  Trip information will be submitted to the FRTA by each of the transportation providers and fares will be calculated based on that information.  It is imperative that you follow the cancellation policy as stated above to ensure invoices are correctly calculated.

COVID-19:  As per the Centers for Disease Control and Prevention federal mask requirement and the Transportation Security Administration security directive, masks must be worn on board vehicles under this program at all times.  The following exemptions not required to wear masks include:

  • Children under the age of 2.
  • People with disabilities who cannot wear a mask, or cannot safely wear a mask, because of the disability as defined by the Americans with Disabilities Act (42 U.S.C. 12101 et seq.).
  • People for whom wearing a mask would create a risk to workplace health, safety, or job duty as determined by the relevant workplace safety guidelines or federal regulations.

PROGRAM CONTACT:  If you have questions about the program, please contact:

  • Michael Perreault, Employment Transportation Coordinator
  • (413) 774-2262 Ext. 105

Franklin Regional Transit Authority   12 Olive St, Greenfield MA 01301      Tel: (413)774-2262   Fax: (413)772-2202




I certify that I have received a copy of the Employment Transportation Program Guidelines.  I agree to follow the cancellation procedures as outlined.  In addition, I agree to fulfill all other requirements necessary to participate in this program.  I understand that failure to abide by the rules as stated in the policy may result in the termination of my program.


_______________________________________                        ________________________

Client’s signature                                                                          Date


Client Name (Print) ___________________________________________________________


Street Address _______________________________________________________________


Mailing Address (if different than Street) __________________________________________


Town ____________________________ Phone:  ___________________________________


Employment Verification Information:


Employer Name:  _____________________________________________________________

Address: ____________________________________________________________________

Town: ________________________   Job Title: ____________________________________

Shift (2nd/3rd)  ______   Work Start Date :  __________  Work Hours: ___________________

Work Days:  __________________________________   Current Hourly Wage: ___________

Approximate End Date for Transportation (or Indefinite): _____________________________

Human Resources Contact:  ______________________   Phone: _______________________


If you’d like to participate in our project feedback survey, please provide your email below:___________________________________

All passengers are required to wear seatbelts in accordance with Massachusetts General Laws unless there is documentation of a medical condition that prohibits their use.   Refusal to wear seatbelt will be documented by the driver and the FRTA will not be held liable for injury as a result of this.