Public Records Request

General Overview

The Commonwealth of Massachusetts’ Public Records Law requires that public entities and municipalities respond to all requests for public information in a timely fashion.  It is also required that guidelines be posted on websites and that categories of public records maintained by public entities be listed.  To comply with this law, the FRTA has created applicable guidelines and procedures.  In addition, a number of FRTA documents are provided on this website.

Records Access Officers (RAO)

Tina M. Cote
FRTA Administrator

Please email Tina Cote,
use the Contact Form (Please write “Public Records Requests” within the comment box.)
Fax: (413) 772-2202 Attn: Tina Cote


Requests for public records may be made orally, in person, or in writing (fax, email, letter).  Telephone requests will not be taken.

A reasonable description of the document(s) requested should be provided to the RAO.  Requests must be for records in the possession of the FRTA and must be focused and specific.  All requests should include the name of the requester, contact information such as a mailing address, phone number, and email address.  If in writing, the request should be signed and dated.

The requester will be notified within ten (10) days whether the request seeks copies of disclosable public records in the possession of the FRTA.  In most cases, the request will be processed within ten (10) business days.

The FRTA may invoke an extension of time to produce records to comply with a request, if:

  •  the requested information is located off-site;
  • the request involves the examination and reproduction of a voluminous number of records;
  • consultation with another agency, municipality, or branch of government having substantial interest in the request is required.


The FRTA will adhere to the fee schedule allowed by the Commonwealth of Massachusetts for complying with public records requests. The current rates include:

  • Five (5) cents for black and white prints and/or copies.
  • Staff time after the first four (4) hours for compiling, segregating, redacting, and reproducing records.  These charges are subject to the approval of the Commonwealth’s Supervisor of Records and cannot exceed $25 per hour or the lowest paid worker with the skills necessary to do such work.

Available Public Records

Helpful Links