FRTA and its Operator, FTM, Inc. are not responsible for lost, damaged, or stolen property.
Customer Support for Complaints or Concerns
Please contact the Customer Call Center at (413) 774-2262 Monday through Friday from 8:00 am – 4:00 pm.
A complaint will only be investigated if the following information is provided:
Use this form to contact the FRTA with any complaints you want us to know about.
The Franklin Regional Transit Authority assures every effort will be made to ensure nondiscrimination in all of its programs whether those programs are federally funded or not. Please refer to the FRTA’s Title VI Policy to learn more about the FRTA’s compliance with Title VI of the Civil Rights Act of 1964.