FRTA and its Operator, FTM, Inc. are not responsible for lost, damaged, or stolen property.

Customer Support for Complaints or Concerns
Please contact the Customer Call Center, Monday – Friday from 8am – 4:00pm.

A complaint will only be investigated if the following information is provided:

  • Date and time of allegation
  • Route or bus number
  • Location i.e. bus stop, town or street name
Use this form to contact the FRTA with any complaints you want us to know about.
  • Nature of Complaint

  • Incident Details

Title VI Complaints

Franklin Regional Transit Authority assures every effort will be made to ensure nondiscrimination in all of its programs, whether those programs are federally funded or not. Please refer to FRTA’s Title VI Policy to learn more about FRTA’s compliance with Title VI of the Civil Rights Act of 1964.


Please click here… for Title VI Information


Please click here…to learn more about placing an ADA complaint.